FAQ

CUSTOMER CARE

Thank you for purchasing another fine leather product from LorraRivers, LLC.  Our products are made from beautiful imported leather. 

 

Leather is a natural material and slight variations in grain texture, color and thickness may be evident between/within dye lots or production runs. The fiber structure will vary within a hide and from hide to hide which can impact how the aniline dyes are absorbed. Full aniline leathers will have a higher variation between/within dye lots and therefore we cannot guarantee exact color matching. These inherent properties are not considered a defect.

 

In most cases, the leather is untreated and can be prone to spotting, fading or sometimes loss of color. To help guard against the harmful affects of water, rain or snow, leather must be pre-treated with a protective coating.  Leather handbags are not recommended to get wet under any

circumstance. The LORRARIVERS brand will not accept returns or exchanges for any water damage that may occur on these handbags.

 

As leather ages, it will acquire a patina and may darken due to the oils from the skin as well as from direct sunlight. These external factors will only further enrich the beauty of your natural leather product.

 

To protect your beautiful investment for years of enjoyment, please stuff the handbag with dye free tissue paper and store in a protective dust bag when not in use.  A quality leather care product is recommended for proper care and maintenance.  Please consult a professional leather specialist for more problematic stains.

PAINTED LEATHER

SHIPPING,

DELIVERY AND

RETURNS

FREE UPS GROUND or USPS PRIORITY MAIL SHIPPING WITHIN THE U.S.

Free shipping is not included when using discount code/ promotional code unless specified.

Free shipping is not included on Online Sample Sales.

Where goods are supplied for export, Customer is responsible for complying with any and all import regulations and in the country of destination and for paying any import duties.

Date of delivery shall only be taken as an indication, conditions of shipping and transport are not guaranteed.

Terms of delivery shall only commence upon the Confirmation of Order’s receipt and any necessary domestic or foreign certificates have been acquired and/or produced by Customer.

If for some reason we are unable to fulfill your order, you will receive a cancellation email notifying you that we are unfortunately unable to fulfill your order. We will offer you the ability to select a new item or wait for the back order to be filled if applicable.

Merchandise must be returned within 5-7 business days of receiving it for an exchange.  Merchandise can not be returned for a refund.

All drastic or promotional sales items are final sale.

Ship to:

LORRARIVERS, LLC

9103 Woodmore Center Dr. #305

Lanham, MD 20706

Each handbag is uniquely adorned with a beautiful interpretation of the featured artist’s passion.  No two handbags are alike, each one is signed by the artist and will be accompanied with a certificate of authenticity.  Due to its ‘one of a kind’ nature, the handbag creation featured is intended as a representation of the artist’s vision.  The color palette shown will convey, but the placement of colors as well as the fluidity of the design will vary from bag to bag.

 

Each handbag will be properly prepped to receive a flexible, non-cracking acrylic leather paint.  The paint will add a protective barrier to the leather, but care should be maintained when carrying and storing your ‘work of art’.  Spills of any kind should be wiped off immediately.  To maintain the vibrancy of the paint colors, store in a dust bag when not in use.

All sales are final.

METALLIC FOILED LEATHER

Each handbag is uniquely adorned with a beautiful interpretation of the featured artist’s passion.  No two handbags are alike, each one is signed by the artist and will be accompanied with a certificate of authenticity.  Due to its ‘one of a kind’ nature, the handbag creation featured is intended as a representation of the artist’s vision.  The color palette shown will convey, but the placement of colors as well as the fluidity of the design will vary from bag to bag.

 

Each handbag will be properly prepped to receive the stenciled on metallic foils.  The finished handbag will receive an acrylic top coat. The metallic foils will add a protective barrier to the leather, but care should be maintained when carrying and storing your ‘work of art’.  Spills of any kind should be wiped off immediately.  To clean, use warm water only on a damp cotton cloth and wipe. To maintain the vibrancy of the metallic colors, store in a dust bag when not in use.

All sales are final.